The Care Quality Commission (CQC) has found the quality of care provided by The Oaks in Bardney, Lincoln, to be Outstanding following an inspection in September.
The Oaks is registered to provide accommodation and personal care for up to six people who may have learning disabilities or autistic spectrum disorder.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on the CQC website: www.cqc.org.uk/location/1-2235397512
Under then CQC programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. The Oaks is rated Outstanding for being responsive and well-led, and Good for being caring, safe and effective.
Rob Assall-Marsden, the CQC Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support offered to people at The Oaks which we found gave them an enhanced sense of quality of life and well-being. There was a culture of continuous improvement and the provider engaged with external consultants to ensure they kept up to date with changes in best practice. Relatives were happy with the care their family member received. A person's relative told us, I am very happy with the care and I feel there are no concerns."
Another relative said:
"There have been no concerns at all it is superb, my relative is not expected to fit in the home, the home is made to fit their needs."
“One relative told us that the provider had installed a kitchen in a person's room so that they could manage their concerns around meal times. Staff explained that another person was being supported to reach their goal of losing weight. They had been supported through healthy options and encouragement. The person was described as having increased in confidence and felt better as a result of their weight loss."
“People were supported to maintain relationships with people who are important to them. They were supported to pursue activities that they enjoyed, where meaningful to them and promoted their wellbeing. All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
"The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements. An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”